Frequently Asked Questions
Thank you for your interest in our credit card product! We hope this page will provide you with answers to common questions.
I received a message indicating that my text entry could not be validated. What should I do?
1. Check the format of the information you sent in your text message. Your message should consist of the word "card" followed by a space, then a 6-character code (For example: Card abc123). Neither "card" nor the 6-character code are case-sensitive.
2. Re-enter the information again using the proper format.
3. If the issue persists, it is possible that your credit card offer has expired. Please contact the representative that provided your 6-character code for a new code.
I received this message: "We didn't understand your message." What should I do?
Our system can only understand messages that include the words "Card", "Help," or "Stop" (we can also accept "Resume" but only if you'd previously unsubscribed). If you aren't using one of these words, our system won't be able to understand your message.
Please double-check the spelling of your message.
What do you do with my information?
How do I unsubscribe?
This is not a subscription service. Therefore, it is not necessary to unsubscribe.
To stop receiving texts related to the special offer, simply do not send us any further messages. Alternatively, you may text "Stop" to 96932 to terminate any further text messages from us.
How can I check the status of the application I submitted?
You may contact the representative that provided your 6-character code for the application.